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Shipping & Return Policy

Shipping Fees

All shipping fees are based on the total shipping weight of your order and the postal code to which it's being shipped. Your total shipping cost will be calculated and displayed during the checkout process. If you would like to determine shipping cost before checking out, you can use the shipping calculator located on the shopping cart page. The Pelican Store does not offer international shipping at this time.

The shipping services The Pelican Store offers include:

  • UPS Ground
  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS 3-Day Select

Order Processing

All in-stock orders placed before 12 p.m. CST Monday–Friday are usually shipped the same day. In-stock orders placed after 12 p.m. CST will be processed the next business day. Weekend and holiday orders will be processed on the next business day.

Customers will receive a confirmation email after the order is placed and a second e-mail with a tracking number when the order is shipped.

Orders containing items on backorder will not ship until all products are available. Customers may request a partial shipment of their order but may be subject to additional shipping charges. Although we strive to carry a large quantity of stock to service our customers, stock levels and demand vary from day to day. If you would like to check on the availability of an item, please don’t hesitate to contact our customer service department at 1-888-489-1766.

Order Pick Up

If you would like to pick up your order from our warehouse, we now offer will-call as a shipping option during the checkout process. There is no charge for selecting the will-call option, and orders may be picked up Monday–Friday, 9 a.m.–3 p.m. CST. Will-call orders are available two hours after you place your order. If you need to pick-up your order sooner, please call us toll-free at 1-888-489-1766.

Our warehouse is located at:

2395 S. Burrell Street
Milwaukee, WI, 53207

Guarantees

Customer satisfaction is The Pelican Store's top priority. We guarantee items will be free of defects. Should a product be defective, we will replace it within 30 days of purchase. If replacement is unavailable, we will refund purchase price and pay for return shipping via UPS.

Return Policy

If, for any reason, you are not completely satisfied with your product, we will give you a refund for the item/s if they are in re-sellable condition (excluding freight) and the return occurs within 30 days of the original purchase. (A 15% restocking fee may apply.)

If you need to return an item, please follow these instructions:

  1. Call us toll-free at 888-489-1766 or email us at contactus@thepelicanstore.com to request a Return Authorization Number (RMA#). Please note all returns must have an RMA# to be processed for a refund. All returns received without an RMA# are subject to a 25% restocking fee.
  2. Returned merchandise must be in the original factory condition, including all packaging.
  3. Ship your parcel back to us, freight prepaid, at:
    The Pelican Store
    Attn: RMA# ____
    2395 S. Burrell St.
    Milwaukee, WI 53207
  4. Once the item/s are inspected and determined to be in re-sellable condition, we will issue a credit (excluding freight charges).

Carrier Changes

The Pelican Store reserves the right to change the shipping carrier selected by the customer for ground delivery service. In the event of a change, you will be notified in advance.

Contact Information

The Pelican Store is a fully-owned division of Pak-Rite Ltd. If you any questions, please do not hesitate to give us a call or send us an email. We look forward to fulfilling all your Pelican case needs.

The Pelican Store
2395 S. Burrell Street
Milwaukee, WI 53207

1-888-489-1766 (Toll-Free) / 414-489-0450 (Local)

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