Shipping & Return Policy

All shipping fees are based on the total weight of and destination postal code of your order. Your total shipping cost will be calculated and displayed during the checkout process. If you would like to determine shipping cost before checking out, you can use the shipping calculator located on the shopping cart page.
UPS Next Day Air, 2nd Day Air and 3 Day Select shipping services are also available. The costs of these shipping methods are calculated based on the total weight and destination postal code of your order. Your total shipping cost will be calculated and displayed during the checkout process. If you would like to determine shipping cost before checking out, you can use the shipping calculator located on the shopping cart page.
The shipping services that we offer include:
UPS Ground
UPS Next Day Air
UPS 2nd Day Air
UPS 3 Day Select

Order Processing Times

All in-stock orders placed before 2:00 pm CST Monday - Friday are usually shipped the same day. In stock orders placed after 2:00 pm CST will be processed the next business day. Weekend and holiday orders will be processed on the next business day.
Orders containing items on backorder will NOT ship until all product(s) are available. Customers may request a partial shipment of their order, but may be subject to additional shipping charges.
Although we strive to carry a large quantity of stock to service our customers, stock levels and demand do vary from day-to-day. If you would like to check on the availability of an item please don’t hesitate to contact our customer service department at 1-888-489-1766.
Customers will receive a confirmation e-mail after the order is placed and a second e-mail when the order is shipped containing a carrier tracking number.

Customer Pick-up

If you would like to pick-up your order from our warehouse we now offer a will-call as a shipping option during the checkout process. There is no charge for selecting the will call option. Our will call hours are Monday – Friday 9:00am to 3:00pm CST.
Will call orders are available 2 hours after you place your order. If you need to pick-up your order sooner, please call us toll-free at 1-888-489-1766.

Our warehouse is located at:
The Pelican Store
2395 S. Burrell Street
Milwaukee, WI, 53207
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Guarantees

Customer Satisfaction is our top priority. We guarantee our items to be free from defects. Should a product be defective we will replace it within 30 days of purchase. If replacement is unavailable we will refund purchase price and pay for return shipping via UPS.

Return Policy

If for any reason you are not completely satisfied with your product, we will gladly give you a refund for item(s) in re-sellable condition, excluding freight, within 30 days of original purchase. (A 15% restocking fee may apply)

If you need to return an item, please follow the below instructions:

  1. Call us toll-free at 888-489-1766 or email us at contactus@thepelicanstore.com to request a Return Authorization Number (RMA#). Please note all returns must have an RMA# to be processed for a refund. All returns received without an RMA# are subject to a 25% restocking fee.
  2. Returned merchandise must be in the original factory condition, including all packaging.
  3. Ship your parcel back to us freight prepaid to:
    The Pelican Store
    Attn: RMA# _______________
    2395 S. Burrell St.
    Milwaukee, WI 53207
  4. Once the item(s) are inspected and determined to be in re-sellable condition, we will issue a credit less the freight charges.

Carrier Changes

The Pelican Store reserves the right to change the shipping carrier selected by the customer for ground delivery service. In the event of a change, you will be notified in advance.

Contact Information

ThePelicanStore.com is a fully-owned division of Pak-Rite Ltd. If you any questions, please do not hesitate to give us a call or send us an email. We look forward to fulfilling all your Pelican Case needs.

The Pelican Store
2395 S. Burrell Street
Milwaukee, WI 53207

1-888-489-1766 (Toll-Free)
414-489-0450 (Local)

Contact The Pelican Store

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